Privacy Policy

Last Updated: 8th June 2026

1. About This Privacy Policy

This Privacy Policy explains how Nicki Coe Coaching ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, contact us, sign up to receive resources, attend workshops or events, purchase products or services, or otherwise engage with our business.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Data Controller

Nicki Coe Coaching is the Data Controller responsible for your personal data.

Contact Details

Nicki Coe Coaching
Email: nicki@nickicoe.com
Phone: +44 (0)7825 617797

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Company name

  • Job title

  • Billing information

  • Information submitted through contact forms

  • Information shared during coaching enquiries or discovery calls

  • Information provided when purchasing products, services, workshops or events

  • Information provided when downloading resources or subscribing to newsletters

Client and Coaching Information

Where you engage us for coaching, facilitation, workshops or consultancy services, we may collect information relevant to delivering those services. This may include notes, goals, reflections, action plans and other information voluntarily shared by participants.

We treat coaching conversations and related materials as confidential, subject to legal obligations and safeguarding requirements where applicable.

Website Usage Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral source

  • Website interaction data

This information helps us understand how visitors use our website and improve user experience.

Marketing Information

We may collect information about your preferences for receiving communications from us, including newsletter subscriptions, event registrations and resource downloads.

4. How We Use Your Personal Data

We use personal data for the following purposes:

  • Responding to enquiries and requests

  • Providing coaching, consultancy, workshops, speaking engagements and related services

  • Managing bookings, registrations and payments

  • Delivering resources, downloads, events and programmes

  • Managing our relationship with clients and prospective clients

  • Sending newsletters, insights, updates and marketing communications where permitted

  • Improving our website, services and customer experience

  • Maintaining business records

  • Complying with legal, regulatory and accounting obligations

  • Protecting our business against fraud, misuse or security threats

5. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

Consent

Where you have actively opted in to receive marketing communications, newsletters, downloadable resources or other non-essential communications.

Contract

Where processing is necessary to provide services, fulfil bookings, process payments or otherwise perform a contract with you.

Legal Obligation

Where we are required to process data to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

  • Responding to enquiries

  • Improving our services

  • Managing client relationships

  • Maintaining business records

  • Securing our systems and website

We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

6. Marketing Communications

If you subscribe to our newsletter, download a resource, register for an event or otherwise opt in to receive communications, we may send you emails containing insights, updates, events, resources, offers and information relevant to our services.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will not send marketing communications where we do not have a lawful basis to do so.

7. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted service providers who support the operation of our business, including providers of:

  • Website hosting

  • Email marketing

  • Calendar and booking systems

  • Video conferencing platforms

  • Payment processing

  • Cloud storage and productivity tools

  • Customer relationship management (CRM) systems

  • Analytics and website performance tools

  • Professional advisers such as accountants, insurers or legal advisers

These providers only process personal data on our behalf and are required to protect it appropriately.

We may also disclose information where required by law or to protect our legal rights.

8. International Transfers

Some of the third-party service providers we use may process personal data outside the UK.

Where personal data is transferred internationally, we take appropriate steps to ensure adequate safeguards are in place, including the use of approved contractual protections where required.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When personal data is no longer required, it will be securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction.

While no method of transmission or storage can be guaranteed to be completely secure, we work with reputable providers and maintain reasonable safeguards to protect your information.

11. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Understand how visitors use the website

  • Improve website performance and user experience

You can manage cookie preferences through your browser settings and any cookie consent tools available on the website.

For further information, please refer to our Cookie Policy.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data in certain circumstances

  • Restrict processing in certain circumstances

  • Object to certain processing activities

  • Request transfer of your data to another provider where applicable

  • Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us at: nicki@nickicoe.com

13. Complaints

If you are unhappy with how we handle your personal data, we would welcome the opportunity to address your concerns first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): Information Commissioner's Office (ICO)

14. Third-Party Websites

Our website may contain links to third-party websites, resources or services.

We are not responsible for the privacy practices, content or security of those third-party sites and encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page and the "Last Updated" date will be amended accordingly.